Our terms of sale

Rule n°1: Completeness

Any order taken under a product appearing in the online store implies full and unconditional acceptance of these general conditions of sale. No general or specific condition appearing in the documents sent or given by the customer will be able to be integrated into the present, since these documents would be incompatible with these general conditions. In the event that one of the clauses of this contract is null and void due to a change in legislation, regulations or by a court decision, this shall in no way affect the validity of and compliance with these general conditions of sale.

Rule n°2: Entry into force - Validation of the order

The present general conditions come into force when the customer validates his order. From then on, he declares to accept the entirety of the present general conditions of sale fully and without reserve. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed to, until the extinction of the guarantees due by the Autobest company.

Rule n°3: Proof of transaction

The data recorded by Autobest constitutes proof of all transactions between Autobest and its customers. The data recorded by the payment system constitutes proof of the financial transactions.

Rule n°4: Prices

Prices are quoted in euros, including VAT but not including postage. Autobest reserves the right to modify its prices at any time but undertakes to apply the prices in force at the time of the order. The products remain the property of MECA 24 until the complete collection of the price by MECA 24.

Rule n°5: Mode of payment

To regulate his order, the customer has the whole of the means of payment aimed within the purchase order. The customer guarantees to MECA 24 that he has the authorizations possibly necessary to use the method of payment chosen by him, at the time of the validation of the purchase order. MECA 24 reserves the right to suspend any management of order and any delivery in the event of refusal of authorization of payment by bank card on behalf of the officially accredited organizations or in the event of non-payment. MECA 24 reserves in particular the right to cancel any order of a customer with whom there would exist a litigation relating to the payment of a former order. MECA 24 set up a procedure of checking of the orders intended to ensure that no person uses the banking co-ordinates of another person without his knowledge. Within the framework of this checking, it could be asked to the customer to address by email or mail to MECA 24 a copy of an identity paper as well as a proof of residence. The order will be validated only after reception and checking of the sent parts.

For the payments in several times by CB:

"The information related to your order paid with the 3xCB remote solution is subject to automated data processing whose manager is FIA-NET S.A. The purpose of this automated data processing is to determine a level of insurance for a transaction and to fight against payment fraud and particularly against credit card fraud. FIA-NET S.A. and the merchant where you make your purchase are the recipients of the data related to your order. The non-transmission of data related to your order prevents the completion and analysis of your transaction. The occurrence of an unpaid order due to fraudulent use of a bank card or other means of payment will result in the registration of the order data associated with the unpaid order in a payment incident file implemented by FIA-NET S.A. An irregular declaration or an anomaly may also be subject to specific processing. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and delete all of your personal data recorded by FIA-NET at any time by writing, by mail and providing proof of your identity, to FIA-NET - Service Informatique et Libertés - Traitements n°773061 et n°1080905 - 3/5 Rue Saint Georges, 75009 PARIS. "

Rule n°6: Availability

MECA 24 commits itself to honor the orders received on the Internet site only within the limit of the available stocks of products. In the absence of availability of the product, MECA 24 makes a commitment to inform the customer as soon as possible. This last will have then the choice to ask either for the refunding of the sums paid in the 30 days at the latest of their payment, or the exchange of the product. In case of temporary stock shortage, we give the customer the possibility to cancel his order or to accept to receive it in a longer period of time, upon reception of the articles that are temporarily unavailable.

Rule n°7: Method of delivery

The ordered product is delivered by the postal circuit or by an independent conveyor, according to the nature of the ordered product and with the exclusive initiative of MECA 24, with the address appearing on the purchase order. The announced times are indicated at the departure of our warehouses. The choice of the mode of delivery depends on the weight, the volume and the value of the articles.

Rule n°8: Delivery times

MECA 24 commits itself to make deliveries within 2 to 5 working days from the complete payment of the amount of the order by the customer. In case of unusual delay, an email will be sent to the customer. In case of articles deliverable at different dates taking into account their availability, the delivery period is based on the longest period. MECA 24 reserves however the possibility of splitting the deliveries. The participation in the expenses of treatment and forwarding will be invoiced only for one sending. In the event of payment by bank card, the times indicated correspond to the times of treatment and the delivery of the products. If the customer did not receive anything in the 6 days which follow the validation of the order, it must announce it to MECA 24 which will deal directly with the conveyor to carry out the declaration of loss as soon as possible (no minimum time), and will be able then if necessary to carry out a reforwarding.

Rule n°9: Problems of delivery because of the carrier

The customer is required to check the condition of the packaging of the goods upon delivery. Any anomaly (missing product compared to the delivery order, damaged packages, broken products...) will have to be indicated on the delivery order and reported to MECA 24.

Rule n°10: Errors of delivery

MECA 24 is committed refunding or exchanging the products not corresponding to the order (defective or not in conformity). The customer must formulate by any means (e-mail, mail recommended with acknowledgement of delivery...) the day of the delivery or at the latest in the 14 working days following the delivery any complaint concerning articles not corresponding to his order (error of delivery, nonconformity of the products...). The complaints are to be addressed to the Customer Service whose coordinates are specified in article 12. On the complaints, the customer must indicate his coordinates, the number of the order form, the references of the product appearing on the delivery form and the reasons for his complaint. Any complaint formulated outside of this period will not be accepted. The return of products in case of product error, defect or non-conformity can only be accepted for complete products, in their original condition (packaging, accessories, instructions ...). To facilitate the administrative management, it is recommended to obtain a tracking number before returning the product. To obtain this number, the customer must send an email to: hotline@meca24.com.

Rule n°11: Retraction period

The customer has a period of 14 days from receipt to return the product that would not suit you. Refunds of all sums paid, including standard shipping costs will be made within 14 days after receipt and verification of the products by us. The refund will be made by the same means of payment that you used to place your order, within 14 days. In the case where we use another means of payment, we will ask for your agreement before proceeding with the refund. Items returned incomplete, damaged or soiled by the customer will not be accepted. The product must be returned in its original condition. To facilitate administrative management, it is recommended to obtain a tracking number before returning the product. To obtain this number, the customer must send an email to: hotline@meca24.com.

Rule n°12: Customer and Technical Service Contact Information

For any information or question related to your order, our Customer Service is available to the customer: Email : contact@meca24.com Address : MECA 24 - ZI des Prairies - BP 67 - 43110 AUREC SUR LOIRE Return address : MECA 24 - Service Technique/SAV - ZI des Prairies - BP 67 - 43110 AUREC SUR LOIRE

Rule n°13: Guarantee of the products

Manufacturer's warranty for technical products : The commercial guarantee proposed by MECA 24 is the manufacturer guarantee. The duration of guarantee which is included in the prices is that mentioned in the descriptive information of the product on the site. It takes effect at the date of reception of the parcel, the date appearing on the purchase invoice being taken as proof. It covers the repair of the device (parts and labor) over a period of 2 years upon receipt of the product by the consumer. As this is a manufacturer's warranty, the interventions are generally carried out in the manufacturer's technical stations. The modalities of implementation of the intervention are communicated by our Technical Service. The customer can contact it with the coordinates specified in article 12. The implementation of this contractual guarantee supposes a normal use of the apparatus, a good maintenance according to the instructions of the manufacturer which accompany the product. The implementation of this commercial warranty is also subject to the absence of intervention by a third party not approved by the manufacturer. In the case of a breakdown or a defect of conformity of the good, judged irreparable by the technicians delegated by the manufacturer, and as far as possible, a standard exchange for an equivalent product will be proposed. If necessary, a refund will be made. They do not cover abnormal or non-compliant use of the products, breakdowns related to accessories, defects or consequences due to non-compliant use, to the use for which the product is intended. In order to know the steps to follow concerning the after-sales service for any problem or breakdown on a product, the customer can contact the Technical Service at the coordinates specified in article 12. In this case, the shipping and return costs will be charged to the customer. In order to benefit from the product warranty, it is imperative to keep the purchase invoice of the product. It is necessary to obtain an agreement of return before any return of product. To obtain this agreement of return, the customer must send an e-mail to: hotline@meca24.com In the case where the customer would not respect this procedure, MECA 24 could not proceed to the refunding or the exchange mentioned above.

Rule n°14: Intellectual property

All the elements of the site MECA 24, are reserved under the copyright as well as under the intellectual property and for the whole world. For this reason and in accordance with the provisions of the Code of the Intellectual property, only the use for a private use subject to provisions different even more restrictive from the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the title of the Intellectual Property except preliminary authorization of MECA 24. Any total or partial reproduction of the site is strictly prohibited.

Rule n°15: Responsibility

MECA 24 could not be responsible for any loss of data, files. It is advisable with the purchaser to proceed to all the safeguards necessary. The total or partial impossibility of using the products, in particular because of an incompatibility of the material, cannot engage the responsibility of MECA 24 and give place to a compensation or refunding. The products present in the data bases were seized according to information communicated by the suppliers. MECA 24 is responsible for the contents of the works and could see its responsibility engaged with regard to the purchaser.

Rule n°16: Personal data

MECA 24 is committed not revealing with thirds the information which the customer communicates to him. These are confidential. They will be used by its internal services only for the treatment of the order and to reinforce and personalize the communication and the cultural offer and product reserved for the customer of MECA 24, in particular by the newsletters of MECA 24 to which the customer will be subscribed like within the framework of the personalization of the site according to its centers of interest. In accordance with the law of January 6, 1978, the user has a right of access and of correction of the data relating to it.

Rule n°17: Applicable law

This contract is subject to French law. The language of this contract is the French language. In case of dispute, the French courts will have exclusive jurisdiction. Translated with www.DeepL.com/Translator (free version)